Privacy Policy
Who we are 9569-7850 Québec inc. operating as Muse XII (“we”, “us”, “our”) is responsible for protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, request a quote, submit an inquiry, or otherwise interact with us. For any questions regarding this Privacy Policy or the handling of your personal information, you may contact us at info@musexii.com
What we collect Muse XII collects only the personal information necessary to provide our products and services. When you place an order through our website, we may collect your name, email address, phone number, billing and delivery address, order details, selected products, flavour choices, quantities, delivery preferences, and any additional information you provide through order notes or special requests. If you contact us regarding a custom order, commission, private event, or quote request, we may collect information you provide, such as your contact details, event information, preferences, and any other details needed to prepare your request. When you visit our website, certain technical information may also be collected automatically through Squarespace and website technologies. This may include information such as your browser type, device type, IP address, approximate location, pages visited, and interactions with our website. This information helps us maintain, improve, and optimize our website and services.
How we use your information Muse XII uses your personal information to process and fulfill orders, prepare and deliver products, communicate with you regarding your purchase or inquiry, respond to custom order requests, provide customer service, and maintain accurate business records. We may also use website information to better understand how visitors interact with our website and to improve our products, services, and online experience. Muse XII does not sell, rent, or trade your personal information to third parties.
Payment Information When you make a purchase through our website, payment information is processed securely through Squarespace and its payment processing partners. Muse XII does not collect or store complete credit card numbers or payment card details. Your payment information is handled according to the privacy policies and security practices of the applicable payment providers.
Squarespace and Third-Party Services Muse XII’s website is hosted through Squarespace, which provides our website, ecommerce functionality, checkout process, and related services. When you browse our website or place an order, certain information may be processed by Squarespace to enable website functionality, process transactions, maintain website security, and provide analytics. We may also use third-party services such as Google Workspace for business email and document management. These service providers only receive the information necessary to provide their services and are responsible for protecting information according to their own privacy policies.
Cookies and Website Analytics Our website uses cookies and similar technologies to support website functionality, improve performance, and understand how visitors interact with our website. Squarespace may collect information such as browser type, device information, IP address, pages visited, and website interactions to help us monitor website performance and improve the customer experience. You may manage or disable cookies through your browser settings or available cookie preferences. Choosing to disable certain cookies may affect some website functionality but will not prevent you from browsing our website or placing an order.
Communications When you contact Muse XII, we use the information you provide to respond to your questions, manage your order, provide delivery updates, or assist with your request. If you choose to subscribe to marketing communications, we may send you updates regarding new collections, seasonal offerings, events, and announcements. You may unsubscribe from marketing communications at any time by following the instructions provided in the communication or by contacting us directly. You will continue to receive essential communications related to your orders, including confirmations and delivery information.
Personal Information Muse XII only shares personal information when necessary to operate our business and provide our services. This may include sharing information with Squarespace and payment service providers to process website transactions, service providers that support our business operations, and delivery partners when required to complete your order. We do not share your personal information with third parties for their own marketing purposes. Muse XII retains personal information only for as long as necessary to fulfill your orders, provide requested services, maintain business and accounting records, comply with legal obligations, and resolve potential disputes. When personal information is no longer required, it will be securely deleted or anonymized where appropriate. Muse XII takes reasonable measures to protect your personal information from unauthorized access, loss, misuse, disclosure, or alteration. We limit access to personal information to what is necessary to operate our business. Although we take appropriate security measures, no method of electronic storage or transmission can be guaranteed to be completely secure.
Your Rights Under applicable Québec privacy legislation, including the Act respecting the protection of personal information in the private sector, you may request access to the personal information we hold about you, request corrections to inaccurate information, or request the deletion of your personal information where permitted by law. To exercise these rights or ask questions about how your information is handled, please contact us at info@musexii.com. We may require verification of your identity before processing certain requests.
Changes to This Privacy Policy Muse XII may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, or legal requirements. Any updates will be posted on this page with the revised effective date.
Updated July 20th 2026